Terms & Conditions

 

Incorrect Shipping Information

If a package is returned to Tokystone due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.
Please verify all of your shipping information when placing your order.

 

Shipping Policy

Tokystone offers FREE GLOBAL SHIPPING SERVICE (Does not include tariff, an additional shipping cost for remote areas).
Customers are responsible to confirm their own country's customs regulations. We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.

 

Product Care

Some of our products are made from natural elements from the earth, each and every piece is unique. The image may show slight differences to the actual stone in size, color and texture.
We do not recommend wearing your beads bracelet while you wash your hands, shower or swim.

 

Return& Exchange

Products purchased from the Tokystone Store can be returned and exchange within 7 days (within 7 days of receiving the package) If you would like to exchange or return the product, please make sure the items are unused. After 7 days, we do not accept any refund application. Please verify all of your shipping information and read the terms & condition carefully when placing your order.
We do not accept any exchange or refund for any artificial damage.
In order to be a valid return, the product must be returned in its original package and accompanied by its original invoice. The product must be returned in new condition, should not have been used, worn or damaged.


Water Resistant

Our products are water resistant, but we recommend that you avoid water, especially salt water for longer usage.

 

Why stone color and size looks a bit different between the pictures?

As our beads products are made from natural elements from the earth, each and every piece is unique. The image may show slight differences to the actual stone in size, color and texture.

 

 

 

Payment Methods

We accept all major cards like VISA, MasterCard and JCB credit card.